Support

Professionalism, quality, and service are paramount at Swagit. The Swagit team is dedicated to providing the support you need in a timely manner.

Beyond our proactive monitoring and response, Swagit offers 24/7 technical support.

While our choice of quality hardware vendors and a thorough pre-installation testing phase go a long way toward ensuring trouble free operation of our EASE™ streaming appliance, we do recognize that occasionally unforeseen issues arise. In the event that our engineers detect a fault, they will work to diagnose the issue. If necessary, next business day replacement of parts will be completed.

Swagit offers continual software updates and feature enhancements to our services and products for the life of your managed services contract.

We’re here to help.

Contact Support by Phone

Main Office: 214-432-5905
Toll Free: 1-800-573-3160

 

Monitoring and Statistics

Swagit is constantly monitoring all aspects of the Swagit Content Network to ensure its health and availability. This monitoring extends to cover remote Swagit EASE Encoders deployed on client premises. In the rare event of trouble our engineers are promptly notified so that they may dispatch a swift response in accordance with our support procedures.

Swagit collates log files from our streaming servers monthly and processes them with the industry recognized Google Analytics. Google Analytics generates reports ranging from high-level, executive overviews to in depth quality of service statistics. These reports help to highlight growth trends and identify popular content.