Feel Free to contact us concerning any service or package. Our team is dedicated to providing you with the best answer to any of your questions.
Beyond our proactive monitoring and response, Swagit offers ongoing, 24/7 technical support for any issues our clients may encounter.
While our choice of quality hardware vendors and a thorough pre-installation testing phase go a long way toward ensuring trouble free operation of our EASE Encoders, we do recognize that occasionally unforeseen issues arise. In the event that our engineers detect a fault, they will work to diagnose the issue. If necessary, next business day replacement of parts will be completed.
Swagit offers continual software updates and feature enhancements to our services and products for the life of your managed services contract.
Swagit Productions, LLC
P.O. Box 251002
Plano, TX 75025-1002
Contact By Phone
Main Office: 214-432-5905
Toll Free: 1-800-573-3160
Monitoring and Statistics
Swagit is constantly monitoring all aspects of the Swagit Content Network to ensure its health and availability. This monitoring extends to cover remote Swagit EASE Encoders deployed on client premises. In the rare event of trouble our engineers are promptly notified so that they may dispatch a swift response in accordance with our support procedures.
Swagit collates log files from our streaming servers monthly and processes them with the industry recognized Google Analytics. Google Analytics generates reports ranging from high-level, executive overviews to in depth quality of service statistics. These reports help to highlight growth trends and identify popular content.