Frequently Asked Questions

Having trouble viewing video in your web browser? Perhaps these frequently asked questions may help. However, if you have a question or an issue which is not covered by the questions, information or links below, please send email to support.

How do I navigate my iframe and video player?

How do I upload content to Swagit?


What do I need to view video streams? In order to view the video streams you must have a HTML5 compatible web browser.

What speed is video streamed at? Video is configured to stream at various speeds from 20 kbps (audio-only) up to 768 kbps. Swagit servers automatically detect your connection speed and send the highest quality stream possible.

Trouble viewing content and common problems with streaming video. Having difficulty with connecting your player to the video content? Perhaps the error may be browser specific.

If you need further assistance, contact tech support. Please be prepared to answer the following:

  • Which operating system are you using?
  • Have you noticed the problem on any other computers?
  • Which browser are you using?
  • Do you notice it on other browsers?
  • Is your computer behind a firewall?.