Frequently Asked Questions (FAQs)

Having trouble viewing video in your web browser? Perhaps these frequently asked questions may help. However, if you have a question or an issue which is not covered by the questions, information or links below, please send email to support@swagit.com.

How do I navigate my iframe and video player?

How do I upload content to Swagit?

 

 

What minimum operating system and browser do I need?

Windows
Platform Browser
Microsoft® Windows® NT Microsoft Internet Explorer 6.0, Netscape 7.x, Mozilla 1.x, Firefox 1.0, CompuServe 7, and Opera 7.11
Windows 98 Microsoft Internet Explorer 5.x, Netscape 4.7, Netscape 7.x, Mozilla 1.x, Firefox 1.0, AOL 8, and Opera 7.11
Windows Me Microsoft Internet Explorer 5.5, Netscape 4.7, Netscape 7.x, Mozilla 1.x, Firefox 1.0, AOL 8, and Opera 7.11
Windows 2000 Microsoft Internet Explorer 5.x, Netscape 4.7, Netscape 7.x, Mozilla 1.x, Firefox 1.0, CompuServe 7, AOL 8, and Opera 7.11
Windows XP Microsoft Internet Explorer 6.0, Netscape 7.x, Mozilla 1.x, Firefox 1.0, CompuServe 7, AOL 8, and Opera 7.11

 

Macintosh
Platform Browser
Mac OS 9.x Microsoft Internet Explorer 5.1, Netscape 4.8, Netscape 7.x, Mozilla 1.x, and Opera 6
Mac OS X v.10.1.x, 10.2.x, 10.3.x, or 10.4 Microsoft Internet Explorer 5.2, Netscape 7.x, Mozilla 1.x, Firefox 1.0, AOL 7, Opera 6, and Safari 1.0 (Mac OS X 10.2.x  only)

 

Linux® (x86, 32-bit)
Platform Browser
Red Hat Enterprise Linux WS v. 3 Mozilla 1.2 and later, Netscape 7.1
Red Hat Linux 9 Mozilla 1.2 and later, Netscape 7.1
Sun™ Java™ Desktop System 1.0 Mozilla 1.2 and later, Netscape 7.1

 

Solaris™ (x86 and Sparc)
Platform Browser
Solaris 8 Mozilla 1.4
Solaris 9 Mozilla 1.4
Solaris 10 Mozilla 1.4, Mozilla 1.7
Solaris 10 with Java Desktop System Mozilla 1.4, Mozilla 1.7

 

What do I need to view video streams? In order to view the video streams you must have a video player installed. It needs to be capable of playing Flash, Quicktime or Windows Media content. We recommend installing a Flash based player, if one is not already installed on your computer.

 

What speed is video streamed at? Video is configured to stream at various speeds from 20 kbps (audio-only) up to 768 kbps. Swagit servers automatically detect your connection speed and send the highest quality stream possible. If you are trying to view the meeting over a dial-up connection, you may experience some issues with a non-flash video player.

 

Trouble viewing content and common problems with streaming video. Having difficulty with connecting your player to the video content? Perhaps the error may be application specific. Be sure to take a look at the following links to confirm your application (Quicktime, Windows Media Player, Flash) is configured appropriately for internet connectivity.

Quicktime Windows Media Flash

If you need further support, please contact tech support. Please let us know (1) What operating system you are using?, (2) Have you noticed the problem on any other computers?, (3) What is your IP (http://www.whatismyip.net)?, (4) Is your computer behind a firewall?